❓ General FAQ
Answers to the most common FlexPay questions—fast, simple, and always accessible.
Overview
Even the most streamlined payroll systems can spark questions—especially when onboarding a new platform like FlexPay. This page collects the most common questions asked by users across all roles: admins, accountants, HR leads, and team managers. Whether you're wondering how to void a pay run, when to edit deductions, or what happens if a bank account is entered wrong, this is your go-to resource.
You can think of this as the living knowledge center that complements every other guide, how-to, and helpful tips across FlexPay. It references key pages like:
Use this FAQ to prevent delays, resolve errors, and become a faster, more confident FlexPay user.
🙋 Frequently Asked Questions
Q: How do I void a pay run? A: Go to Pay Runs → History, click into the specific pay run, and select Actions → Void Pay Run.
Only pay runs that haven’t been transmitted to banks can be voided.
If funds were already processed, use the Adjust Pay tool or Re-run Payroll instead.
Reference: See 🔧 Re-running Failed Payroll for handling post-processing errors.
Q: Can I edit benefit contributions after a run? A: Yes. Use the Adjust Pay tool to retroactively change benefit amounts for a specific pay period. These updates will reflect in all relevant employee stubs and tax filings.
Q: What happens if an employee enters incorrect bank information? A: If the bank account is invalid or closed, the deposit will typically fail within 1–2 business days. FlexPay will alert you under Alerts → Payroll Failures.
Steps to fix:
Update the bank info in Employee Profile → Direct Deposit
Re-run the payment using Payroll → Re-run → Partial Pay
Reference: See 💰 Employees Not Receiving Pay for the full reissue flow.
Q: When are payroll taxes filed? A: FlexPay files federal and state payroll taxes automatically based on your payroll schedule and jurisdictional deadlines.
What FlexPay handles:
IRS Forms 941, 940, and 944 (quarterly and annual)
State withholding and unemployment filings
End-of-year W-2 and 1099 distribution
You can view your upcoming filing calendar under Reports → Tax Calendar.
Q: How do I resend a pay stub to an employee? A: Navigate to Employees → [Employee Name] → Pay History, then select the desired pay period. Click Send Pay Stub → Email or Download PDF.
Q: What’s the difference between “Draft” and “Posted” status on a pay run? A:
Draft: The payroll batch has been created but not yet approved or submitted. You can still make changes.
Posted: The pay run has been processed and sent for payment. Editing is locked unless you void or adjust.
Tip: Always double-check benefit deductions and tax preview reports before hitting Submit.
Q: Can I exclude an employee from a single pay run? A: Yes. During payroll creation, use the checkboxes in the employee list to include or exclude individuals. This is helpful for off-cycle adjustments or one-time leave cases.
Reminder: Excluded employees will not be paid or taxed during that run, and must be included later.
✅ Summary
You’ve now seen the most commonly asked questions across the FlexPay platform—from pay stub delivery and payroll errors to tax handling and UI statuses. But this is just the beginning. We’ll continue to update this page as new features are released and user needs evolve.
If you still have questions, visit Contact/Connect under About The Author or check out specific use-case documentation. The more you use FlexPay, the easier it becomes to resolve problems before they start.
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