🏦 Can’t Add Bank Info

Troubleshooting bank account setup and verification issues in FlexPay.

Overview

Adding your bank information correctly is one of the foundational steps to enable smooth payroll processing in FlexPay. Without verified bank details, direct deposit, tax payments, and other automated financial transactions cannot occur. Many users find this step straightforward, but occasionally errors or delays happen during verification or when linking the bank account to FlexPay’s payment engine.

FlexPay supports a wide range of U.S.-based financial institutions through secure connections powered by Plaid and proprietary APIs. Whether you’re entering an account for the first time or updating your existing banking details, it is crucial that the account is accurate, active, and supports ACH transfers.

In this guide, we will cover common roadblocks encountered when trying to add bank info, explain the underlying verification process, and provide actionable tips for resolving issues quickly. This section builds on your previous setup work, such as 🏦 Bank Setup, 👔 Role Configuration, and Direct Deposit Rules discussed in earlier sections, since bank info errors can cascade and affect payroll cycles and tax filings.

The Bank Verification Process

Adding bank info in FlexPay initiates a multi-step verification sequence designed to confirm ownership and prevent fraud:

1. Instant Account Validation (via Plaid): This step attempts to connect directly with your bank’s online system for immediate verification.

2. Micro-Deposit Verification: If instant validation fails or isn’t available, FlexPay sends two small deposits to the account. You must confirm the amounts to prove ownership.

3. Manual Review: In rare cases, FlexPay’s support team may require additional documentation such as bank statements or authorization letters.

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Common Issues & Solutions

Issue	Possible Cause	Solution
"Bank account cannot be found"	Bank not supported by Plaid or API	Contact support or try manual entry. Verify bank name and routing number carefully.
Verification micro-deposits missing	Deposits delayed by bank	Wait 1-3 business days; check bank statements carefully. If delayed, contact your bank.
Error: “Account type not supported”	Attempting to add unsupported account	Use a personal or business checking/savings account that supports ACH payments.
Repeated verification failures	Incorrect routing or account number	Double-check entered information; update if needed.
Insufficient permissions	User lacks required roles or access	Ensure you have Admin role with permissions for bank setup as described in 👔 Role Config.

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Figure 1. FlexPay's Bank Info Entry Screen

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💡 Hint:

If you’re unsure of your routing or account number, your bank statement or online banking portal usually lists these prominently. Avoid using debit card numbers or external payment apps like PayPal for bank setup.

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⚠️ Warning:

Never share your bank login credentials outside FlexPay’s secure connection methods. FlexPay uses encrypted connections to Plaid or direct APIs, and will never request your password.

✅ Summary

Ensuring your bank information is accurate and verified is critical to seamless payroll processing in FlexPay. This involves either instant validation through Plaid or confirming micro-deposits sent to your account. Most issues stem from incorrect numbers, unsupported banks, or delays in deposits, all of which can be resolved with careful data entry and patience during the verification period. Remember, your bank info setup ties directly to your direct deposit rules and tax filings, so errors here can cascade into payroll delays or failures. If problems persist, FlexPay support and your bank’s customer service are your best resources.

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🚀 What’s Next?

💰 Employees Not Receiving Pay – What to do when paychecks don’t arrive on time or direct deposits fail.

After setting up your bank info correctly, the next critical step is ensuring your employees receive their pay. This section covers troubleshooting common causes of payment failures, from setup errors to bank-side issues, and how to quickly resolve them so your payroll remains smooth and reliable.

Stay tuned for detailed workflows, error codes, and real-world fixes for payroll payment problems.

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